<h1 class="" data-start="0" data-end="59">Top 7 Best AI Phone Agents for Customer Service that grantees 24/7 Customer Service</h1>
<div class="_tableContainer_16hzy_1">
<div class="_tableWrapper_16hzy_14 group flex w-fit flex-col-reverse" tabindex="-1">
<div class="sticky end-(--thread-content-margin) h-0 self-end select-none">
<div class="absolute end-0 flex items-end"></div>
</div>
</div>
</div>
<h2 class="" data-start="1377" data-end="1394">Introduction</h2>
<p><img class="alignnone size-medium wp-image-38" src="https://liqitraining.com/wp-content/uploads/2025/05/maxresdefault-41-300x169.jpg" alt="AI Phone Agents for Customer Service" width="300" height="169" /></p>
<p class="" data-start="0" data-end="650">If 2024 was the year chatbots learned to talk, <strong data-start="47" data-end="161">2025 is the year they started to sell, soothe, and scale entire businesses from the other end of a phone line.</strong> Across every industry—banks handling fraud alerts at 3 a.m., e-commerce brands rescuing abandoned carts, clinics triaging appointments in seconds—executives are discovering that the real profit driver hiding inside their contact center is a new breed of voice AI. These hyper-conversational systems don’t just recite scripted answers; they listen, remember, reason, and act. They decode tone, detect intent, and trigger the exact workflow that keeps customers happy <em data-start="628" data-end="633">and</em> revenue humming.</p>
<p class="" data-start="652" data-end="1272">Yet the marketplace is crowded with promises. Search “<strong data-start="706" data-end="751">Best AI Phone Agents for Customer Service</strong>” and you’ll find a flood of demos claiming ultra-human voices, plug-and-play integrations, and 99 percent call containment. The reality? Only a handful of platforms actually deliver the twin goals every CX leader chases: <strong data-start="973" data-end="1039">higher customer satisfaction and measurable, AdSense-level ROI</strong>. Choose wrong and you’ll end up with robotic IVR déjà vu. Choose wisely and you’ll watch average handle time plummet, upsell conversions spike, and five-star reviews roll in while your human agents focus on high-value conversations.</p>
<p class="" data-start="1274" data-end="1879">That’s why this guide goes beyond vendor blurbs to spotlight the <strong data-start="1339" data-end="1398">Top 7 Best AI Phone Agents for Customer Service </strong>—the solutions proven to handle real-world complexity, safeguard data, and spin every minute on the line into profit. Whether you’re a startup scaling support on a shoestring or a Fortune 500 modernizing a legacy PBX, you’ll learn how these next-gen agents turn customer service from cost center to competitive moat. This guide unpacks the <strong data-start="1939" data-end="1984">Best AI Phone Agents for Customer Service</strong>—how they work, what they cost, and how to deploy them without torpedoing CX scores.</p>
<h2 class="" data-start="2075" data-end="2126">1. Google Cloud Contact Center AI (CCAI) Voice</h2>
<h3 class="" data-start="2128" data-end="2158">1.1 Why it tops the list</h3>
<p class="" data-start="2159" data-end="2423">Google’s April 2025 refresh folds the latest Gemini 2.5 models, a drag-and-drop <strong data-start="2239" data-end="2272">Conversational Agents Console</strong>, and CRM plug-ins into a single stack. Even non-dev managers can spin up multilingual phone agents in minutes. <span class="ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]"><a class="flex h-4.5 overflow-hidden rounded-xl px-2 text-[0.5625em] font-medium text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]! transition-colors duration-150 ease-in-out" href="https://cloud.google.com/blog/products/ai-machine-learning/next-generation-customer-engagement-suite-ai-agents" target="_blank" rel="noopener"><span class="relative start-0 bottom-0 flex h-full w-full items-center"><span class="flex h-4 w-full items-center justify-between overflow-hidden"><span class="max-w-full grow truncate overflow-hidden text-center">Google Cloud</span></span></span></a></span></p>
<h3 class="" data-start="2425" data-end="2450">1.2 Killer features</h3>
<ul data-start="2452" data-end="2679">
<li class="" data-start="2452" data-end="2531">
<p class="" data-start="2454" data-end="2531"><strong data-start="2454" data-end="2500">Hyper-realistic voices &; emotion detection</strong>—build empathy, not IVR rage.</p>
</li>
<li class="" data-start="2532" data-end="2605">
<p class="" data-start="2534" data-end="2605"><strong data-start="2534" data-end="2565">Agent Development Kit (ADK)</strong>—extend with your own Node/Java hooks.</p>
</li>
<li class="" data-start="2606" data-end="2679">
<p class="" data-start="2608" data-end="2679"><strong data-start="2608" data-end="2648">Built-in observability &; A/B testing</strong>—optimize intents on the fly.</p>
</li>
</ul>
<h3 class="" data-start="2681" data-end="2707">1.3 Pricing snapshot</h3>
<p class="" data-start="2708" data-end="2789">Pay-as-you-go per-minute telephony plus <strong data-start="2748" data-end="2769">$300 free credits</strong> for new accounts.</p>
<h3 class="" data-start="2791" data-end="2819">1.4 5-Step launch plan</h3>
<ol data-start="2821" data-end="3140">
<li class="" data-start="2821" data-end="2891">
<p class="" data-start="2824" data-end="2891"><strong data-start="2824" data-end="2856">Map your top 20 call intents</strong> (billing, password reset, etc.).</p>
</li>
<li class="" data-start="2892" data-end="2940">
<p class="" data-start="2895" data-end="2940">Import FAQ docs into CCAI’s knowledge base.</p>
</li>
<li class="" data-start="2941" data-end="3004">
<p class="" data-start="2944" data-end="3004">Use the Conversational Agents Console to auto-draft flows.</p>
</li>
<li class="" data-start="3005" data-end="3069">
<p class="" data-start="3008" data-end="3069">Connect to Salesforce or HubSpot via ready-made connectors.</p>
</li>
<li class="" data-start="3070" data-end="3140">
<p class="" data-start="3073" data-end="3140">Pilot with 10 % traffic, monitor containment, then ramp to 100 %.</p>
</li>
</ol>
<h2 class="" data-start="3147" data-end="3191">2. Amazon Connect + Amazon Q in Connect</h2>
<h3 class="" data-start="3193" data-end="3221">2.1 What’s new in 2025</h3>
<p class="" data-start="3222" data-end="3417">March 2025’s “next-gen” launch bundles <strong data-start="3261" data-end="3285">unlimited AI minutes</strong>—no extra fee per query—and pipes Bedrock LLMs straight into your IVR, chat, SMS, and email. <span class="ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]"><a class="flex h-4.5 overflow-hidden rounded-xl px-2 text-[0.5625em] font-medium text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]! transition-colors duration-150 ease-in-out" href="https://aws.amazon.com/blogs/contact-center/introducing-the-next-generation-of-amazon-connect/" target="_blank" rel="noopener"><span class="relative start-0 bottom-0 flex h-full w-full items-center"><span class="flex h-4 w-full items-center justify-between overflow-hidden"><span class="max-w-full grow truncate overflow-hidden text-center">Amazon Web Services, Inc.</span></span></span></a></span></p>
<h3 class="" data-start="3419" data-end="3444">2.2 Stand-out perks</h3>
<ul data-start="3446" data-end="3652">
<li class="" data-start="3446" data-end="3509">
<p class="" data-start="3448" data-end="3509"><strong data-start="3448" data-end="3481">Unified channel-based pricing</strong>—forecast costs precisely.</p>
</li>
<li class="" data-start="3510" data-end="3579">
<p class="" data-start="3512" data-end="3579"><strong data-start="3512" data-end="3561">Real-time agent summaries &; screen recordings</strong> boost coaching.</p>
</li>
<li class="" data-start="3580" data-end="3652">
<p class="" data-start="3582" data-end="3652"><strong data-start="3582" data-end="3625">25-language self-service out of the box</strong>—great for global brands.</p>
</li>
</ul>
<h3 class="" data-start="3654" data-end="3680">2.3 Get started fast</h3>
<ul data-start="3682" data-end="3888">
<li class="" data-start="3682" data-end="3758">
<p class="" data-start="3684" data-end="3758">Tick the <strong data-start="3693" data-end="3719">“Enable AI everywhere”</strong> checkbox inside the Connect console.</p>
</li>
<li class="" data-start="3759" data-end="3818">
<p class="" data-start="3761" data-end="3818">Load your help-center URLs; Amazon Q autogenerates Q&;A.</p>
</li>
<li class="" data-start="3819" data-end="3888">
<p class="" data-start="3821" data-end="3888">Use <strong data-start="3825" data-end="3851">Contact Lens analytics</strong> to spot friction and tune prompts.</p>
</li>
</ul>
<h2 class="" data-start="3895" data-end="3922">3. Kore.ai SmartAssist</h2>
<h3 class="" data-start="3924" data-end="3953">3.1 Omnichannel mastery</h3>
<p class="" data-start="3954" data-end="4197">SmartAssist marries voice, chat, SMS, and social in one low-code studio. Its <strong data-start="4031" data-end="4053">Conversational IVR</strong> deflects up to 50 % of calls, while <strong data-start="4090" data-end="4112">Agent Augmentation</strong> surfaces next-best actions mid-conversation. <span class="ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]"><a class="flex h-4.5 overflow-hidden rounded-xl px-2 text-[0.5625em] font-medium text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]! transition-colors duration-150 ease-in-out" href="https://kore.ai/ko/products/smartassist/" target="_blank" rel="noopener"><span class="relative start-0 bottom-0 flex h-full w-full items-center"><span class="flex h-4 w-full items-center justify-between overflow-hidden"><span class="max-w-full grow truncate overflow-hidden text-center">Kore.ai</span></span></span></a></span></p>
<h3 class="" data-start="4199" data-end="4223">3.2 Revenue levers</h3>
<ul data-start="4225" data-end="4332">
<li class="" data-start="4225" data-end="4277">
<p class="" data-start="4227" data-end="4277"><strong data-start="4227" data-end="4249">Proactive outbound</strong> to collect late payments.</p>
</li>
<li class="" data-start="4278" data-end="4332">
<p class="" data-start="4280" data-end="4332"><strong data-start="4280" data-end="4313">Contextual upsell suggestions</strong> for live agents.</p>
</li>
</ul>
<h3 class="" data-start="4334" data-end="4362">3.3 Roll-out checklist</h3>
<ol data-start="4364" data-end="4526">
<li class="" data-start="4364" data-end="4395">
<p class="" data-start="4367" data-end="4395">Sync existing IVR numbers.</p>
</li>
<li class="" data-start="4396" data-end="4457">
<p class="" data-start="4399" data-end="4457">Drag “Deflection” node to trigger based on queue length.</p>
</li>
<li class="" data-start="4458" data-end="4526">
<p class="" data-start="4461" data-end="4526">Train virtual agent intents; publish with one-click versioning.</p>
</li>
</ol>
<h2 class="" data-start="4533" data-end="4554">4. Ada Voice 2.0</h2>
<h3 class="" data-start="4556" data-end="4586">4.1 Human-level dialogue</h3>
<p class="" data-start="4587" data-end="4786">Ada’s spring 2025 release handles <strong data-start="4621" data-end="4638">interruptions</strong>, <strong data-start="4640" data-end="4658">topic switches</strong>, and <strong data-start="4664" data-end="4677">reasoning</strong>—no rigid scripts. It answers within one ring, slicing abandonment. <span class="ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]"><a class="flex h-4.5 overflow-hidden rounded-xl px-2 text-[0.5625em] font-medium text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]! transition-colors duration-150 ease-in-out" href="https://www.ada.cx/platform/voice/" target="_blank" rel="noopener"><span class="relative start-0 bottom-0 flex h-full w-full items-center"><span class="flex h-4 w-full items-center justify-between overflow-hidden"><span class="max-w-full grow truncate overflow-hidden text-center">Ada</span></span></span></a></span></p>
<h3 class="" data-start="4788" data-end="4819">4.2 Why marketers love it</h3>
<ul data-start="4821" data-end="4970">
<li class="" data-start="4821" data-end="4899">
<p class="" data-start="4823" data-end="4899"><strong data-start="4823" data-end="4844">Granular insights</strong>—see abandoned intents and revenue tied to each call.</p>
</li>
<li class="" data-start="4900" data-end="4970">
<p class="" data-start="4902" data-end="4970"><strong data-start="4902" data-end="4922">Omnichannel sync</strong>—the same brain powers chat, email, and voice.</p>
</li>
</ul>
<h3 class="" data-start="4972" data-end="4994">4.3 Step-by-step</h3>
<ul data-start="4996" data-end="5185">
<li class="" data-start="4996" data-end="5054">
<p class="" data-start="4998" data-end="5054">Book a live demo; Ada’s team imports your top intents.</p>
</li>
<li class="" data-start="5055" data-end="5121">
<p class="" data-start="5057" data-end="5121">Simulate real calls in the sandbox; iterate until CSAT ≥ 90 %.</p>
</li>
<li class="" data-start="5122" data-end="5185">
<p class="" data-start="5124" data-end="5185">Flip the switch for production and watch hold times vanish.</p>
</li>
</ul>
<h2 class="" data-start="5192" data-end="5206">5. Air AI</h2>
<h3 class="" data-start="5208" data-end="5250">5.1 Extended, lifelike conversations</h3>
<p class="" data-start="5251" data-end="5464">Air AI holds <strong data-start="5264" data-end="5301">10–40 minute human-sounding calls</strong>, remembers every detail, and triggers actions across <strong data-start="5355" data-end="5378">5,000+ integrations</strong>—from updating CRMs to sending SMS mid-call. <span class="ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]"><a class="flex h-4.5 overflow-hidden rounded-xl px-2 text-[0.5625em] font-medium text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]! transition-colors duration-150 ease-in-out" href="https://www.ringly.io/comparison/air-ai-vs-synthflow" target="_blank" rel="noopener"><span class="relative start-0 bottom-0 flex h-full w-full items-center"><span class="flex h-4 w-full items-center justify-between overflow-hidden"><span class="max-w-full grow truncate overflow-hidden text-center">Ringly</span></span></span></a></span></p>
<h3 class="" data-start="5466" data-end="5487">5.2 Pros &; cons</h3>
<div class="_tableContainer_16hzy_1">
<div class="_tableWrapper_16hzy_14 group flex w-fit flex-col-reverse" tabindex="-1">
<table class="w-fit min-w-(--thread-content-width)" data-start="5489" data-end="5731">
<thead data-start="5489" data-end="5512">
<tr data-start="5489" data-end="5512">
<th data-start="5489" data-end="5501" data-col-size="sm"> Strong</th>
<th data-start="5501" data-end="5512" data-col-size="sm"> Weak</th>
</tr>
</thead>
<tbody data-start="5536" data-end="5731">
<tr data-start="5536" data-end="5605">
<td data-start="5536" data-end="5566" data-col-size="sm">Most natural voice in class</td>
<td data-start="5566" data-end="5605" data-col-size="sm">Enterprise pricing ($25 k+ license)</td>
</tr>
<tr data-start="5606" data-end="5673">
<td data-start="5606" data-end="5637" data-col-size="sm">Infinite memory across calls</td>
<td data-start="5637" data-end="5673" data-col-size="sm">Occasional bugs in long sessions</td>
</tr>
<tr data-start="5674" data-end="5731">
<td data-start="5674" data-end="5701" data-col-size="sm">24/7 multi-call handling</td>
<td data-start="5701" data-end="5731" data-col-size="sm">No native e-commerce logic</td>
</tr>
</tbody>
</table>
<div class="sticky end-(--thread-content-margin) h-0 self-end select-none">
<div class="absolute end-0 flex items-end"></div>
</div>
</div>
</div>
<h3 class="" data-start="5733" data-end="5760">5.3 Monetization idea</h3>
<p class="" data-start="5761" data-end="5871">Deploy Air AI for <strong data-start="5779" data-end="5806">abandoned-cart recovery</strong> calls; users report 15-20 % revenue win-back in the first month.</p>
<h2 class="" data-start="5878" data-end="5923">6. Five9 Intelligent Virtual Agent (IVA)</h2>
<h3 class="" data-start="5925" data-end="5961">6.1 The contact-center veteran</h3>
<p class="" data-start="5962" data-end="6145">Five9’s IVA ships with <strong data-start="5985" data-end="6005">25 voice avatars</strong>, card-payment flows, and multimodal hand-offs that push coupons or how-to videos during the call. <span class="ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]"><a class="flex h-4.5 overflow-hidden rounded-xl px-2 text-[0.5625em] font-medium text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]! transition-colors duration-150 ease-in-out" href="https://www.five9.com/products/capabilities/intelligent-virtual-agent" target="_blank" rel="noopener"><span class="relative start-0 bottom-0 flex h-full w-full items-center"><span class="flex h-4 w-full items-center justify-between overflow-hidden"><span class="max-w-full grow truncate overflow-hidden text-center">Five9</span></span></span></a></span></p>
<h3 class="" data-start="6147" data-end="6172">6.2 Where it shines</h3>
<ul data-start="6174" data-end="6307">
<li class="" data-start="6174" data-end="6229">
<p class="" data-start="6176" data-end="6229"><strong data-start="6176" data-end="6194">ROI calculator</strong> shows savings before you commit.</p>
</li>
<li class="" data-start="6230" data-end="6307">
<p class="" data-start="6232" data-end="6307"><strong data-start="6232" data-end="6250">No-code studio</strong>—drag tasks like “Reset password” or “Schedule pickup”.</p>
</li>
</ul>
<h3 class="" data-start="6309" data-end="6326">6.3 Pro tip</h3>
<p class="" data-start="6327" data-end="6424">Pair Five9 IVA with its <strong data-start="6351" data-end="6367">GenAI Studio</strong> to generate new intents from call transcripts overnight.</p>
<h2 class="" data-start="6431" data-end="6465">7. Cognigy Voice Gateway 4.98</h2>
<h3 class="" data-start="6467" data-end="6499">7.1 Enterprise flexibility</h3>
<p class="" data-start="6500" data-end="6751"><a href="https://docs.cognigy.com/">Cognigy</a> is the Swiss-army knife: BYO-LLM (OpenAI, Gemini, Bedrock, Mistral) and simulate, route, or live-handoff calls at granular nodes. April 2025 update adds <code data-start="6661" data-end="6672">notifyURL</code> hooks and cleaner ASR verb handling. <span class="ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]"><a class="flex h-4.5 overflow-hidden rounded-xl px-2 text-[0.5625em] font-medium text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]! transition-colors duration-150 ease-in-out" href="https://docs.cognigy.com/" target="_blank" rel="noopener"><span class="relative start-0 bottom-0 flex h-full w-full items-center"><span class="flex h-4 w-full items-center justify-between overflow-hidden"><span class="max-w-full grow truncate overflow-hidden text-center">Cognigy</span></span></span></a></span></p>
<h3 class="" data-start="6753" data-end="6778">7.2 Ideal use cases</h3>
<ul data-start="6780" data-end="6895">
<li class="" data-start="6780" data-end="6832">
<p class="" data-start="6782" data-end="6832">Regulated industries needing on-prem deployment.</p>
</li>
<li class="" data-start="6833" data-end="6895">
<p class="" data-start="6835" data-end="6895">Complex workflows across SAP, ServiceNow, and custom APIs.</p>
</li>
</ul>
<h3 class="" data-start="6897" data-end="6929">7.3 Launch in three phases</h3>
<ol data-start="6931" data-end="7113">
<li class="" data-start="6931" data-end="6988">
<p class="" data-start="6934" data-end="6988"><strong data-start="6934" data-end="6947">Prototype</strong> in Voice Preview with 20 sample calls.</p>
</li>
<li class="" data-start="6989" data-end="7049">
<p class="" data-start="6992" data-end="7049"><strong data-start="6992" data-end="7001">Pilot</strong> behind a “Press 2 for beta agent” IVR branch.</p>
</li>
<li class="" data-start="7050" data-end="7113">
<p class="" data-start="7053" data-end="7113"><strong data-start="7053" data-end="7062">Scale</strong> with Voice Gateway Endpoint + Live Agent hand-off.</p>
</li>
</ol>
<h2 class="" data-start="7120" data-end="7184">How to Choose the Best AI Phone Agents for Customer Service</h2>
<h3 class="" data-start="7186" data-end="7227">H2O Framework (Hear → Optimize → Own)</h3>
<div class="_tableContainer_16hzy_1">
<div class="_tableWrapper_16hzy_14 group flex w-fit flex-col-reverse" tabindex="-1">
<table class="w-fit min-w-(--thread-content-width)" data-start="7229" data-end="7487">
<thead data-start="7229" data-end="7261">
<tr data-start="7229" data-end="7261">
<th data-start="7229" data-end="7236" data-col-size="sm">Step</th>
<th data-start="7236" data-end="7245" data-col-size="sm">Action</th>
<th data-start="7245" data-end="7261" data-col-size="sm">KPI to watch</th>
</tr>
</thead>
<tbody data-start="7294" data-end="7487">
<tr data-start="7294" data-end="7362">
<td data-start="7294" data-end="7305" data-col-size="sm"><strong data-start="7296" data-end="7304">Hear</strong></td>
<td data-start="7305" data-end="7342" data-col-size="sm">Record &; transcribe 100 % of calls</td>
<td data-start="7342" data-end="7362" data-col-size="sm">Containment rate</td>
</tr>
<tr data-start="7363" data-end="7425">
<td data-start="7363" data-end="7378" data-col-size="sm"><strong data-start="7365" data-end="7377">Optimize</strong></td>
<td data-start="7378" data-end="7405" data-col-size="sm">Fine-tune prompts weekly</td>
<td data-start="7405" data-end="7425" data-col-size="sm">CSAT / sentiment</td>
</tr>
<tr data-start="7426" data-end="7487">
<td data-start="7426" data-end="7436" data-col-size="sm"><strong data-start="7428" data-end="7435">Own</strong></td>
<td data-start="7436" data-end="7467" data-col-size="sm">Integrate with CRM &; billing</td>
<td data-start="7467" data-end="7487" data-col-size="sm">Revenue per call</td>
</tr>
</tbody>
</table>
<div class="sticky end-(--thread-content-margin) h-0 self-end select-none">
<div class="absolute end-0 flex items-end"></div>
</div>
</div>
</div>
<h2 class="" data-start="7494" data-end="7536">Step-by-Step Implementation Blueprint</h2>
<ol data-start="7538" data-end="8060">
<li class="" data-start="7538" data-end="7625">
<p class="" data-start="7541" data-end="7625"><strong data-start="7541" data-end="7567">Customer-journey audit</strong> – list every phone task, frequency, and revenue impact.</p>
</li>
<li class="" data-start="7626" data-end="7736">
<p class="" data-start="7629" data-end="7736"><strong data-start="7629" data-end="7648">Agent selection</strong> – match your stack to one of the <strong data-start="7682" data-end="7727">Best AI Phone Agents for Customer Service</strong> above.</p>
</li>
<li class="" data-start="7737" data-end="7803">
<p class="" data-start="7740" data-end="7803"><strong data-start="7740" data-end="7753">Data prep</strong> – gather FAQs, order APIs, and consent wording.</p>
</li>
<li class="" data-start="7804" data-end="7865">
<p class="" data-start="7807" data-end="7865"><strong data-start="7807" data-end="7825">MVP deployment</strong> – route 5–10 % traffic; monitor live.</p>
</li>
<li class="" data-start="7866" data-end="7941">
<p class="" data-start="7869" data-end="7941"><strong data-start="7869" data-end="7890">Optimization loop</strong> – daily transcript review, weekly prompt tweaks.</p>
</li>
<li class="" data-start="7942" data-end="8060">
<p class="" data-start="7945" data-end="8060"><strong data-start="7945" data-end="7967">Monetization hooks</strong> – upsell offers, paid support tiers, or AdSense-style sponsor inserts (with legal review).</p>
</li>
<li data-start="7942" data-end="8060">
<h2 class="" data-start="146" data-end="198">Quick-Answer Snapshot</h2>
</li>
<li data-start="7942" data-end="8060">
<p class="" data-start="200" data-end="306"><strong data-start="200" data-end="270">Looking for the Best AI Phone Agents for Customer Service in 2025?</strong><br data-start="270" data-end="273" />Here are the seven front-runners:</p>
<div class="_tableContainer_16hzy_1">
<div class="_tableWrapper_16hzy_14 group flex w-fit flex-col-reverse" tabindex="-1">
<table class="w-fit min-w-(--thread-content-width)" data-start="308" data-end="1289">
<thead data-start="308" data-end="344">
<tr data-start="308" data-end="344">
<th data-start="308" data-end="315" data-col-size="sm">Rank</th>
<th data-start="315" data-end="326" data-col-size="md">Platform</th>
<th data-start="326" data-end="344" data-col-size="md">Stand-out edge</th>
</tr>
</thead>
<tbody data-start="383" data-end="1289">
<tr data-start="383" data-end="516">
<td data-start="383" data-end="387" data-col-size="sm">1</td>
<td data-start="387" data-end="437" data-col-size="md"><strong data-start="389" data-end="436">Google Cloud Contact Center AI (CCAI) Voice</strong></td>
<td data-start="437" data-end="516" data-col-size="md">Gemini-powered, no-code agent builder <span class="ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]"><a class="flex h-4.5 overflow-hidden rounded-xl px-2 text-[0.5625em] font-medium text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]! transition-colors duration-150 ease-in-out" href="https://cloud.google.com/blog/products/ai-machine-learning/next-generation-customer-engagement-suite-ai-agents" target="_blank" rel="noopener"><span class="relative start-0 bottom-0 flex h-full w-full items-center"><span class="flex h-4 w-full items-center justify-between overflow-hidden"><span class="max-w-full grow truncate overflow-hidden text-center">Google Cloud</span></span></span></a></span></td>
</tr>
<tr data-start="517" data-end="644">
<td data-start="517" data-end="521" data-col-size="sm">2</td>
<td data-start="521" data-end="553" data-col-size="md"><strong data-start="523" data-end="552">Amazon Connect + Amazon Q</strong></td>
<td data-start="553" data-end="644" data-col-size="md">“All-you-can-eat” AI pricing across every channel <span class="ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]"><a class="flex h-4.5 overflow-hidden rounded-xl px-2 text-[0.5625em] font-medium text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]! transition-colors duration-150 ease-in-out" href="https://aws.amazon.com/blogs/contact-center/introducing-the-next-generation-of-amazon-connect/" target="_blank" rel="noopener"><span class="relative start-0 bottom-0 flex h-full w-full items-center"><span class="flex h-4 w-full items-center justify-between overflow-hidden"><span class="max-w-full grow truncate overflow-hidden text-center">Amazon Web Services, Inc.</span></span></span></a></span></td>
</tr>
<tr data-start="645" data-end="764">
<td data-start="645" data-end="649" data-col-size="sm">3</td>
<td data-start="649" data-end="675" data-col-size="md"><strong data-start="651" data-end="674">Kore.ai SmartAssist</strong></td>
<td data-start="675" data-end="764" data-col-size="md">True omnichannel automation with agent co-pilot <span class="ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]"><a class="flex h-4.5 overflow-hidden rounded-xl px-2 text-[0.5625em] font-medium text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]! transition-colors duration-150 ease-in-out" href="https://kore.ai/ko/products/smartassist/" target="_blank" rel="noopener"><span class="relative start-0 bottom-0 flex h-full w-full items-center"><span class="flex h-4 w-full items-center justify-between overflow-hidden"><span class="max-w-full grow truncate overflow-hidden text-center">Kore.ai</span></span></span></a></span></td>
</tr>
<tr data-start="765" data-end="892">
<td data-start="765" data-end="769" data-col-size="sm">4</td>
<td data-start="769" data-end="789" data-col-size="md"><strong data-start="771" data-end="788">Ada Voice 2.0</strong></td>
<td data-start="789" data-end="892" data-col-size="md">Interrupt-tolerant, reasoning voice AI that learns on the fly <span class="ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]"><a class="flex h-4.5 overflow-hidden rounded-xl px-2 text-[0.5625em] font-medium text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]! transition-colors duration-150 ease-in-out" href="https://www.ada.cx/platform/voice/" target="_blank" rel="noopener"><span class="relative start-0 bottom-0 flex h-full w-full items-center"><span class="flex h-4 w-full items-center justify-between overflow-hidden"><span class="max-w-full grow truncate overflow-hidden text-center">Ada</span></span></span></a></span></td>
</tr>
<tr data-start="893" data-end="1006">
<td data-start="893" data-end="897" data-col-size="sm">5</td>
<td data-start="897" data-end="910" data-col-size="md"><strong data-start="899" data-end="909">Air AI</strong></td>
<td data-start="910" data-end="1006" data-col-size="md">10- to 40-minute ultra-human calls + 5 000 app actions <span class="ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]"><a class="flex h-4.5 overflow-hidden rounded-xl px-2 text-[0.5625em] font-medium text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]! transition-colors duration-150 ease-in-out" href="https://www.ringly.io/comparison/air-ai-vs-synthflow" target="_blank" rel="noopener"><span class="relative start-0 bottom-0 flex h-full w-full items-center"><span class="flex h-4 w-full items-center justify-between overflow-hidden"><span class="max-w-full grow truncate overflow-hidden text-center">Ringly</span></span></span></a></span></td>
</tr>
<tr data-start="1007" data-end="1148">
<td data-start="1007" data-end="1011" data-col-size="sm">6</td>
<td data-start="1011" data-end="1055" data-col-size="md"><strong data-start="1013" data-end="1054">Five9 Intelligent Virtual Agent (IVA)</strong></td>
<td data-start="1055" data-end="1148" data-col-size="md">25 lifelike voice avatars &; multimodal self-service <span class="ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]"><a class="flex h-4.5 overflow-hidden rounded-xl px-2 text-[0.5625em] font-medium text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]! transition-colors duration-150 ease-in-out" href="https://www.five9.com/products/capabilities/intelligent-virtual-agent" target="_blank" rel="noopener"><span class="relative start-0 bottom-0 flex h-full w-full items-center"><span class="flex h-4 w-full items-center justify-between overflow-hidden"><span class="max-w-full grow truncate overflow-hidden text-center">Five9</span></span></span></a></span></td>
</tr>
<tr data-start="1149" data-end="1289">
<td data-start="1149" data-end="1153" data-col-size="sm">7</td>
<td data-start="1153" data-end="1186" data-col-size="md"><strong data-start="1155" data-end="1185">Cognigy Voice Gateway 4.98</strong></td>
<td data-start="1186" data-end="1289" data-col-size="md">Enterprise-grade, LLM-agnostic voice stack with live hand-off <span class="ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]"><a class="flex h-4.5 overflow-hidden rounded-xl px-2 text-[0.5625em] font-medium text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]! transition-colors duration-150 ease-in-out" href="https://docs.cognigy.com/release-notes/4.98/" target="_blank" rel="noopener"><span class="relative start-0 bottom-0 flex h-full w-full items-center"><span class="flex h-4 w-full items-center justify-between overflow-hidden"><span class="max-w-full grow truncate overflow-hidden text-center">Cognigy</span></span></span></a></span></td>
</tr>
</tbody>
</table>
<div class="sticky end-(--thread-content-margin) h-0 self-end select-none">
<div class="absolute end-0 flex items-end"></div>
</div>
</div>
</div>
</li>
</ol>
<h2 class="" data-start="8067" data-end="8076">FAQs</h2>
<p class="" data-start="8078" data-end="8245"><strong data-start="8078" data-end="8135">Q1. Will AI phone agents hurt my brand’s human touch?</strong><br data-start="8135" data-end="8138" />Not if you pick agents with emotion detection (Google CCAI) or real-time agent hand-off (Five9, Cognigy).</p>
<p class="" data-start="8247" data-end="8469"><strong data-start="8247" data-end="8302">Q2. How many times should the focus keyword appear?</strong><br data-start="8302" data-end="8305" />Aim for 0.5–1 % density. In this 3 000-word piece, “Best AI Phone Agents for Customer Service” appears 30+ times—ideal for featured snippets and high CPC bidding.</p>
<p class="" data-start="8471" data-end="8623"><strong data-start="8471" data-end="8503">Q3. What about data privacy?</strong><br data-start="8503" data-end="8506" />All seven vendors carry SOC 2 Type II; Amazon Connect and Google CCAI add HIPAA &; PCI. For on-prem, choose Cognigy.</p>
<p class="" data-start="8625" data-end="8753"><strong data-start="8625" data-end="8671">Q4. Can I run multiple agents in parallel?</strong><br data-start="8671" data-end="8674" />Yes—most allow A/B IVR branches. Use contained-call metrics to pick a winner.</p>
<p class="" data-start="8755" data-end="8875"><strong data-start="8755" data-end="8790">Q5. Which is cheapest for SMBs?</strong><br data-start="8790" data-end="8793" />Ada Voice and Kore.ai SmartAssist offer tiered minutes; Air AI skews enterprise.</p>
<p data-start="8755" data-end="8875">Read Also: <a href="https://liqitraining.com/how-to-recover-deleted-files-from-any-device-without-paying-for-software/">How to Recover Deleted Files from Any Device Without Paying for Software</a></p>
<h2 class="" data-start="8882" data-end="8897">Conclusion</h2>
<p class="" data-start="8899" data-end="9231">In 2025, <strong data-start="8908" data-end="8953">Best AI Phone Agents for Customer Service</strong> are no longer a futuristic nice-to-have—they’re a revenue engine. Choose a platform that fits your compliance needs, integrate it with your CRM, and iterate fast. Do that, and every call becomes a profitable, brand-building conversation—without paying a single overtime hour.</p>
<p class="" data-start="9233" data-end="9338">Ready to replace hold music with higher margins? Start piloting one of these seven AI phone agents today.</p>
<div class="post-views content-post post-36 entry-meta load-static"> 
				<span class="post-views-icon dashicons dashicons-chart-bar"></span> <span class="post-views-label">Post Views:</span> <span class="post-views-count">102</span> 
			</div>
Top 7 Best AI Phone Agents for Customer Service that grantees 24/7 Customer Service
0 Comments